IT Engineer (Level 2)

Location: Dublin


Description

At John Paul Construction we believe every project is an opportunity to improve on what’s gone before. To foster that mindset, we hire the brightest and best in the industry, encourage a collaborative approach, and embrace innovative thinking and new technology.

Due to continued expansion, we require an IT Engineer (Level 2) to join our team, based at our Head Office in Dundrum, Dublin.  

We’re looking to grow our systems administration team by bringing on board a talented individual who wants broad exposure to multiple technologies. The main responsibilities will include handling support calls and providing desktop and application support to colleagues as part of the IT service helpdesk working with a team environment and regular site visits to manage and ensure that users can work as expected with a high standard of service. There will be opportunities to avail of training and upskilling across a few areas including Microsoft Active Directory, Microsoft Azure, Office 365, Citrix, VMWare, Networking, backup technologies, and business applications.

 

Key responsibilities:

  • Set requirements and deploy IT equipment for new and existing sites
  • Raise, track, update, and closeout helpdesk tickets raised by you and colleagues in line with SLAs
  • Providing first and second level support to our employees for all IT-related Systems and Networks
  • Identify and escalate issues to supervisors and/or relevant team staff
  • Configuration, deployment, and troubleshooting of Operational Systems, Laptops, Desktops, Mobiles, and Printers
  • Set up user accounts, emails, mailboxes, printers, permissions, and devices
  • Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
  • Create and maintain up to date documentation according to standard operating procedures
  • Provide clear and useful advice and status reports to clients as necessary
  • Identify possible areas for improvements
  • Visit the sites on daily basis to manage and ensure that the whole IT related process work as expected with high standards

 

Specific Requirements

  • Good working knowledge of Citrix and VMware
  • Excellent working knowledge of Office365, OneDrive & SharePoint Online
  • Knowledge of IT fundamentals such as Microsoft Active Directory, GPOs, Microsoft Exchange, Networking, Routers, Switches is an advantage
  • Hardware maintenance experience
  • Ability to multi-task, set priorities and manage time effectively
  • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
  • Experience in a helpdesk or other service-oriented IT role is considered an advantage.
  • Excellent communication skills both oral and written.
  • Customer focus and adaptability to different personality types
  • Proven team player dedicated to providing top level, positive customer service delivery always.
  • An analytical, creative, and innovative approach to solving problems is appreciated.

 

Qualifications / Experience

  • Preferred 1-3 years’ experience
  • B.S. degree in appropriate technical field, or commensurate professional experience, is highly desirable
  • Current professional certifications in CCNA, VMware, Citrix and MCITP, MCSA and MCSE are considered beneficial

Package

As a permanent John Paul Construction employee, you can benefit from*

  • Competitive Salary, Company Vehicle or Travel Allowance, Relocation Allowance (where applicable), Company Laptop, Company phone, Pension, Life insurance, Income Protection, Continuous Professional Development (CPD), Access to Lifestyle Benefits (such as, Bike to work scheme, Employee Assistance Programme, Sports & Social Club) and many more.

 

We fully embrace the right of all employees to work in an environment that ensures equal opportunity and treatment with dignity and respect.

 

 

*Benefits may be role dependent and/or certain T&C’s apply


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